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Last reviewed: 8 May 2024

PCN service specification on Improving health outcomes and reducing inequalities 2025/26

We support GPs to deliver the Primary Care Network (PCN) service specification on Improving health outcomes and reducing health inequalities. Discover information and resources below.

Last reviewed: 8 May 2024

Improve referral practice

What’s required?

PCNs are required to work with Cancer Alliances to increase early diagnosis rates and improve referral practice. PCNs and Alliances should develop a clear set of actions and milestones to improve referral practice for colorectal cancer, lung cancer as well as one other cancer type to be determined locally, based on the burden of late-stage diagnosis and opportunities for timely and effective referral to support early diagnosis.

A PCN should also work with Alliances and their GP Practices to:

  • Ensure local referral practice reflects NICE NG12 Guidelines.

  • Undertake referral audits for people who have received a diagnosis of cancer.

  • Use Office for Health Improvement and Disparities (OHID) Fingertips to inform improvement actions.

  • Assess different stages in the pathway for improvement – this could be between first presentation and when an urgent suspected cancer referral is made, and the number appointments between these.

PCNs should also look to support and streamline diagnosis and referral through:

  • Direct access tests where urgent investigation is required.

  • Use Faecal Immunochemical Testing (FIT) with patients presenting with lower GI symptoms.

  • Promote the use of Non-Specific Symptoms (NSS) pathways for patients with non-specific symptoms.

  • The use of teledermatology to support faster skin cancer referrals.

Supporting resources Cancer referral guidelines resources

  • Download our NICE NG12 interactive symptom guide or NICE NG12 body poster. Both resources summarise NICE suspected cancer guidelines (NG12) by symptom type to support GPs with navigating and applying the guidelines in practice.

  • Watch Dr Anant Sachdev, Cancer Research UK GP, highlight the importance of routinely using suspected cancer referral guidelines.

  • If you're assessing patients via phone or video, visit our remote consultations webpage. It aims to help GPs to get the most out of remote consultations and support the timely recognition of suspected cancer signs and symptoms.

Symptomatic FIT resources

Read our FIT Symptomatic webpage to improve your knowledge of the use of symptomatic FIT in primary care. You’ll find resources to encourage uptake and guidance on how to effectively safety net patients without a completed test or with a negative result.

Download our FIT screening v symptomatic pathway graphic (England) for an overview of how FIT is used in bowel cancer screening and the investigation of symptomatic patients.

Download and share our ‘How to complete a symptomatic FIT’ guide with patients.

Teledermatology resources

  • Read our skin cancer insight guide to improve your knowledge of typical features and referral guidelines for suspected skin cancer.

  • Read NHS England’s dermatology digital playbook for support on how to use digital tools that support the delivery of patient pathways.

Non-specific symptoms resources

  • Visit our non-specific symptoms webpages for guidance on how to refer patients with non-specific symptoms and top tips for effectively managing them.

  • Neil Smith, Cancer Research UK GP, highlights the key considerations when managing people who present with non-specific symptoms.

  • Read our guide to managing non-specific signs and symptoms of suspected cancer on

    Doctors.net (free, login required).

Safety netting resources

Safety netting is a diagnostic management strategy that aims to ensure patients are monitored throughout the diagnostic process until their symptoms or signs are explained and results have been acted upon or their symptoms are resolved.

  • See our summary of key safety netting actions(PDF) to support primary care health professionals in practice.

  • You can use our safety netting flow chart(PDF) which provides an overview of the safety netting pathway.

  • Learn more about safety netting and our resources on our safety netting hub.

Direct patients to our ‘Your urgent suspected cancer referral explained’ webpage or download our free wallet card sized leaflet to help patients who’ve been urgently referred with suspected cancer to prepare for their appointments and tests.

Improving screening uptake (breast, bowel and cervical) 

What’s required? 

PCNs are required to work with partners to improve screening uptake, inclusive of breast, bowel and cervical cancer. This includes using data to understand variance in screening programme uptake, auditing non-responders to the cancer screening programme and ensuring screening history is checked at every appointment.

Supporting resources

Screening resources

Reducing health inequalities

What’s required?

A PCN must seek to improve health outcomes for its population using a data-driven approach and population health management techniques in line with guidance and the CORE20PLUS5 approach. PCNs should work in partnership within local communities to deliver effective outreach and target care to address health inequalities that are amendable to primary care intervention.

Supporting resources 

PCN DES mini video series

Please note these videos were produced in 2021/22 and the content is still relevant for 2025/26, except for references to the Covid Hub and Facilitator Programme, which no longer exist. You can find out more information and support on our Health Professional website pages.

Top Tips

Macmillan GP Cancer Lead, Dr Anthony Cunliffe, provides his top tips for tackling the PCN DES cancer early diagnosis 2021-22.

Getting started

CRUK GP Leads, Dr Jo Thomson and Dr Pawan Randev, discuss how Primary Care Networks can get started with work on cancer early diagnosis for the PCN DES 2021-22, and make suggestions for quality improvement activities to consider.

Building on Activity

CRUK GP, Dr Neil Smith, shares his ideas on how Primary Care Networks can plan and build on cancer improvement activity to meet the requirements of the PCN DES 2021-22.

Safety Netting and Metrics

CRUK GP, Dr Ameesh Patel, talks about cancer safety netting requirements in the PCN DES 2021-22, including the new cancer safety netting SNOMED code, and what metrics PCNs could look at to inform activities.

Digital and Tech solutions

Macmillan GPs, Dr Anthony Cunliffe and Dr Tania Anastasiadis, discuss digital and tech solutions that can support Primary Care Networks to meet requirements of the PCN DES on cancer early diagnosis 2021-22.

Find out more


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